What are client testimonial videos?

Client testimonial videos are authentic films featuring your customers explaining the problem they had, why they chose you, how you solved it, and the results they got.

In Aberdeen and across Scotland, Reach Video produces client testimonial videos that build trust and reduce perceived risk. Unlike written testimonials that prospects skim past, video testimonials let prospects see and hear real people—people like them—explaining why they said yes. The result is shorter sales cycles, higher conversion rates, and more confident buying decisions.

Headshot of Elliot Hornell, Founder/Owner of Reach Video

Why do client testimonial videos work?

Break Through the Trust Gap

Prospects don't fully trust your claims—every competitor says the same. Client testimonial videos give you third-party proof that cuts through scepticism.

De-Risk the Buying Decision

When someone like your prospect explains their journey—the problem, decision, results—it shows the path is proven. It's evidence from someone who's already succeeded.

Stop Deals Stalling Late

Prospects often go silent or choose the "safer" option at the final hurdle. A real client on camera keeps momentum and closes the trust gap when it matters most.

Show Real Transformation

Authentic client stories demonstrate actual outcomes, not marketing promises. When prospects see themselves in your client's situation, they can picture their own success.

How does our client testimonial video production process work?

Our Story-First Process ensures your testimonial videos build genuine trust by answering two critical questions: Which client story will resonate most? And what do prospects need to hear to feel confident saying yes?

Clarity Call

We identify which client story will best demonstrate your value and reduce prospect hesitation.

Story Design

We work out the questions that will uncover the authentic journey—problem, decision, results—in a way that feels credible, not scripted.

Production

Documentary-style filming at your client's location. Relaxed, guided conversations that capture real experiences, not rehearsed sales pitches.s lean in.

Deployment

We show you where and how to use it—website, proposals, sales meetings, email campaigns—wherever prospects need reassurance.

What do client testimonial videos deliver for your business?

Client testimonial videos turn interest into action by providing the proof prospects need to move from "sounds good" to "let's do this."

Prospects trust what your clients say more than what you claim
Sales cycles shorten because objections get answered before they're raised
Conversion rates improve at proposal and negotiation stages
Your sales team has credible proof that builds confidence, not just features
Late-stage hesitation reduces because prospects see themselves in your clients' stories

Client testimonial videos we've created

Goldstar Customer Stories
Challenge: Turn service claims into undeniable proof that builds immediate trust.
Approach: We created a series of authentic customer testimonial videos capturing honest feedback from Goldstar's long-standing clients. Real customers explained the problems they faced, why they chose Goldstar, and the results they experienced.
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Outcome: The testimonial videos became a cornerstone of Goldstar's sales process, shortening sales cycles by providing undeniable proof that removes buyer hesitation before prospects even ask for it.

"We always said we had great customer service ,but the films Reach Video created provided the undeniable proof. They've become a cornerstone of our sales process for building immediate trust."
— Scott Willox, Goldstar

Client testimonial video production in Aberdeen

Reach Video produces client testimonial videos in Aberdeen, serving businesses across Scotland.

We help businesses that have great results but lose deals late because prospects need more than claims—they need proof. Service businesses, B2B companies, professional firms—anywhere trust and perceived risk are high.

Before we film anything, we answer two questions: Which client story will resonate most with your prospects? And what do they need to hear to feel confident saying yes?

Strategy first, story second, then production.

Headshot of Elliot Hornell, Founder/Owner of Reach Video
Headshot of Elliot Hornell, Founder/Owner of Reach Video

What do client testimonial videos cost?

The investment is based on the conversion challenge we're solving, not filming hours.

A single testimonial video has different requirements than a series showcasing multiple client segments. Your filming needs, the number of clients featured, and how the videos will be deployed all affect the investment.

On a Clarity Call, we'll get clear on which client stories will build the most trust with your prospects, which allows us to provide a proposal tied to the value we'll create. Every project includes our full Story-First Process: clarity call, story design, filming, editing, revisions, and deployment guidance.

You get full usage rights—use the videos wherever prospects need reassurance.

Ready to Get Started?

Let’s Discuss Your ClientTestimonial Video

We'll ask a few strategic questions to confirm this is the right fit, then provide a clear proposal and timeline

What Our Clients Say

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"The films Reach Video created provided the undeniable proof. They've become a cornerstone of our sales process for building immediate trust."

— Scott Willox, Goldstar
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"The films translated the heart of our mission into powerful tools that have been vital for our fundraising."

— Erica Banks, Friends of ANCHOR
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"The film became my single best sales tool—it does the heavy lifting for me, so clients 'get it' before we even speak."

— Tess Day, Mindblox
Book a Clarity Call
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Common questions about brand story film production

What do client testimonial videos cost?

The investment is based on the conversion challenge we're solving, not filming hours. The number of clients featured, filming requirements, and deployment strategy all affect the investment. On a clarity call, we'll identify which client stories will build the most trust and provide a proposal tied to the value we'll create.

How long does it take?

Usually 3-5 weeks from clarity call to final delivery, depending on client scheduling and the number of testimonials. We'll be specific about timing once we understand your needs.

What's included?

Clarity call, story design, filming at client locations, editing, revisions, and deployment guidance. Full usage rights included.

Do you work outside Aberdeen?

Yes. We're based in Aberdeen but work across Scotland and beyond. We film at your clients' locations.

What do you need from us?

We need to understand who your ideal prospects are, what objections they typically have, and which clients best represent the transformation you deliver. We handle everything else.

How many rounds of changes are included?

Two rounds of revisions are standard. Most projectsdon't need more because we get the story right in the design phase.

What makes your approach different?

We don't just point a camera at a happy client. We identify which client story will resonate most with your prospects, then structure the conversation to address the exact hesitations that slow down yours ales process.

Will my clients be comfortable on camera?

Most people aren't naturally"camera-ready," and that's actually better—authenticity builds moretrust than polish. Our guided, conversational approach puts clients at ease.The result is credible because they're real people, not actors.

What's the difference between a testimonial video and a success story?

Client testimonial videos focus on building trust andreducing risk—"Does this really work for people like me?" Successstories demonstrate your process and capabilities—"What does working withyou actually look like?" Both are proof assets, but testimonials arespecifically designed to convert hesitant prospects.

How many testimonial videos should we create?

Start with one strong testimonial that addresses yourprospects' biggest hesitation. Once you see how it shortens sales cycles, youcan build a library featuring different client segments, use cases, or objections.